Wait for the on-screen receipt confirmation. Clicking the submit button alone does not confirm delivery of your enquiry. A received enquiry starts the discussion: the manager separately confirms the design, final quote, date and delivery.
A received enquiry and a confirmed order
After a successful submission, the form or quiz shows that your enquiry has been received. If you see an error instead, receipt has not yet been confirmed.
Submitting the form does not confirm payment or agree a delivery arrangement. The date you select is a preference that needs confirmation with the manager.
If the form asks you to correct something
Check the highlighted fields and error message. Include the country code in your phone number, check the date and make sure your photos are supported. Correct the problem and submit again.
- Read the message beside the field or submit button.
- Correct the relevant field or replace an unsupported photo.
- Submit and wait for the result on screen.
If there is a connection or service error
Keep the completed form and retry with the same details when your connection is restored. Closing the page or receiving no response does not confirm an order.
If another attempt still gives no confirmation, use the contacts on the website. Tell the manager the city, approximate time of your attempt and that no receipt confirmation appeared, so they can check the enquiry.
Once the receipt confirmation appears, you do not need to send the same enquiry again. Discuss changes to your preferences with the manager.
Turn your idea into an enquiry
Share your date, city and preferences. The team will confirm availability, delivery and the final quote for your request.
Discuss my cake
